Refund & cancellation policy

1. Overview

Click Naksha is committed to client satisfaction. This Refund Policy outlines the circumstances under which refunds or adjustments may be considered for our services. Please read this policy carefully before engaging our services.

2. Service-Based Refunds

Refund eligibility depends on the type of service and the stage of delivery:

• Project-based work: If a project is cancelled before substantial work has begun, we may offer a partial refund based on the work completed and costs incurred.
• Retainer / monthly services: Fees for the current month are generally non-refundable once the billing cycle has started. Cancellation will apply from the next cycle.
• One-time deliverables: Once the deliverable has been approved and handed over, no refund is applicable unless otherwise agreed in writing.

3. Requesting a Refund

To request a refund, please contact us via our Contact Us page with your project or order details, reason for the request, and any relevant documentation. We will review your request and respond within 5–7 business days.

4. Processing Refunds

If a refund is approved, it will be processed using the original method of payment within 10–15 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

5. Exceptions

We do not offer refunds for services that have been fully delivered and accepted, or for third-party costs (e.g. ad spend, licenses, stock assets) already incurred on your behalf. Specific terms may be agreed in your project or service agreement.

6. Contact Us

For any questions about this Refund Policy or to discuss your situation, please reach out through our Contact Us page.